Privacy Policy

Last Updated: February 28, 2026

Effective Date: October 11, 2025

Company Information

Introduction

Welcome to ScanJunk ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and junk removal services.

ScanJunk operates in San Joaquin County, California. This policy is governed by the laws of the State of California, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Important: By using ScanJunk, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

1. Personal Information You Provide

Account Information:

• Full name
• Email address (optional, via Apple Sign In)
• Phone number
• Account password (encrypted using bcrypt)

Service Information:

• Pickup address and location
• Photos of items for removal (analyzed by AI, temporarily stored for billing accuracy)
• Booking details and preferences
• Special instructions for pickup

Payment Information:

• Payment details are processed securely through Stripe
• We do not store your credit card information on our servers
• Stripe's privacy policy applies to payment data: https://stripe.com/privacy

2. Information Collected Automatically

Device Information:

• Device type and model
• Operating system version
• Unique device identifiers
• Push notification tokens (for service updates)

Location Information:

• GPS location (only when using the app)
• Used for scheduling pickups and service delivery
• You can disable location access in device settings

3. Information from Third Parties

Apple Sign In:

• User ID from Apple
• Email address (if you choose to share)
• Name (if you choose to share)

Image Processing:

• Photos are processed by third-party services (including OpenAI) for service estimation
• Images and AI analysis results are temporarily stored for billing accuracy and dispute resolution
• Audit data is automatically deleted after 90 days

How We Use Your Information

Service Delivery:

• Schedule and manage junk removal pickups
• Process payments for services
• Communicate booking confirmations and updates
• Provide customer support

Photo Processing:

• Process photos for service estimation
• Generate pricing estimates based on submitted information
• Improve service accuracy over time

Communication:

• Send booking confirmations via SMS and push notifications
• Provide service updates and pickup reminders
• Notify you when your driver is on the way
• Respond to your inquiries and support requests

Automated Processing and Pricing

We use AI-powered automated processing to generate pricing estimates based on photos and information you provide.

Important Safeguards:

• Estimates are not final — actual pricing is confirmed by our team on-site
• You can request human review of any estimate
• You can contest pricing and request manual assessment
• Final pricing decisions involve human oversight

To request human review: Email [email protected] with "Pricing Review Request" in the subject line.

How We Share Your Information

We do not sell your personal information.

We may share your information only in the following circumstances:

Service Providers:

• Stripe: Payment processing
• OpenAI: Image processing for service estimation
• Apple: Authentication via Sign In with Apple
• Firebase (Google): Authentication, push notifications
• Twilio: SMS notifications for booking confirmations
• Google Maps: Address lookup and mapping
• Cloudflare: Backend infrastructure and hosting

All service providers are contractually obligated to protect your information and use it only for providing services to us.

Legal Requirements:

We may disclose your information if required to do so by law, in response to legal process, or to protect the rights, property, or safety of ScanJunk, our users, or others.

Data Storage and Security

Security Measures

Encryption:

• All data transmitted via HTTPS/TLS encryption
• Passwords hashed using bcrypt (industry-standard)

Server Security:

• Hosted on Cloudflare's secure infrastructure
• Regular security updates and patches
• Access controls and authentication

Data Retention

Active Accounts:

• Account information retained while your account is active
• Booking history kept for 2 years for customer service and legal compliance
• Financial records retained for 7 years (tax and legal requirements)

Deleted Accounts:

• Personal data deleted within 30 days of account deletion request
• Some information may be retained for legal compliance (e.g., financial records, dispute resolution)
• Anonymous analytics data may be retained indefinitely

Photos and AI Analysis:

• Photos and AI analysis results are temporarily stored for billing accuracy and dispute resolution
• Retention period: 90 days from the date of analysis
• Purpose: To verify pricing accuracy, resolve billing disputes, and debug service issues
• Automatic deletion: Audit data is automatically purged after the retention period expires
• You can request immediate deletion via the "Delete All My Data" feature in the app or by contacting us

Data Breach Notification

In the event of a data breach affecting your personal information, we will:

• Notify affected users as soon as reasonably possible, and no later than required by applicable law
• Notify relevant authorities as required by California law
• Provide details of the breach, affected data, and mitigation steps
• Offer appropriate remediation measures

Your Privacy Rights

California Privacy Rights (CCPA/CPRA)

As a California-based business, we comply with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). California residents have the following rights:

• Right to Know: Request information about data collected in the past 12 months, including categories, sources, purposes, and third parties
• Right to Access: Request a copy of all personal data we hold about you
• Right to Delete: Request deletion of your personal information (subject to legal exceptions)
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out of Sale: We do not sell your personal information
• Right to Opt-Out of Sharing: We do not share for cross-context behavioral advertising
• Right to Limit Use of Sensitive Personal Information: We do not use sensitive personal information beyond what is necessary to provide our services
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To Exercise Your Rights:

• Email: [email protected]
• Phone: (209) 800-3515
• Subject: "California Privacy Rights Request"
• Response time: Within 45 days (may extend to 90 days with notice)

Authorized Agents:

California residents may designate an authorized agent to make privacy requests on your behalf. The agent must provide:

• Written authorization signed by you
• Proof of their identity and authority
• Verification of your identity

In-App Privacy Controls

You can manage your privacy directly within the ScanJunk app:

• View & Edit: Update your profile information in app settings
• Delete Account: Delete your account via Privacy & Security settings
• Export Data: Download your data in machine-readable format (JSON)
• Location Access: Grant or deny location access in device settings (only used when app is active, no background tracking)
• Push Notifications: Manage notification preferences in device settings

Verification Process

To protect your privacy, we verify your identity before processing data requests:

• Current users: Login verification or email confirmation to registered email
• Former users: Government-issued ID or previous account information
• Extensions: We may request a 30-day extension for complex requests

Do Not Sell My Personal Information

Children's Privacy

ScanJunk is not intended for children. You must be at least 18 years old to use our services (the legal age to enter contracts in California).

We do not knowingly collect personal information from individuals under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected], and we will delete such information.

Third-Party Services

Our app uses the following third-party services. We encourage you to read their privacy policies:

• Stripe: stripe.com/privacy (Payment processing)
• Apple: apple.com/legal/privacy (Sign In with Apple)
• OpenAI: openai.com/privacy (AI image analysis)
• Firebase (Google): firebase.google.com/support/privacy (Authentication, push notifications)
• Google Maps: policies.google.com/privacy (Address lookup, mapping)
• Cloudflare: cloudflare.com/privacypolicy (Infrastructure, hosting)
• Twilio: twilio.com/legal/privacy (SMS notifications)

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

• Updated "Last Updated" date at the top of this policy
• Notification in the app for material changes
• Email notification for significant changes affecting your rights
• Continued use of the app after changes constitutes acceptance

Contact Us

Summary

By using ScanJunk, you acknowledge that you have read and understood this Privacy Policy.

© 2026 ScanJunk Removal Services LLC. All rights reserved.